About

Compassionate Services

Because saying goodbye to a beloved pet is so difficult, Stillwaters Veterinary Care is committed to helping pet owners with end of life process including:

• Pet End-of-Life Counseling
• Hospice & Palliative Pet Care
• In-Home Pet Euthanasia
• Aftercare & Support

Dr. Annette Otis, DVM, MS, CHPV
Veterinarian & Founder

I get asked all the time "how can I do this job, it must be so sad" and am told "I could never do what you do, I love animals too much" so I want to talk a little about 'why' I started this service.

I was a dedicated emergency veterinarian for 12 years and unfortunately had to perform a large number of euthanasias as part of my job. I know that saying goodbye is the most difficult part of having a pet and it was heartbreaking to see people do this in the stressful environment of the typical clinical setting. I began to think of ways to improve the euthanasia process for pets and their families. I realized that being able to say goodbye in a familiar and comfortable place with a process that encourages reflection and closure is more peaceful for you, and more importantly, your pet. So I stepped away from my emergency veterinarian career in order to provide these services to the local community because of the great need I saw to keep pets at home for their end of life needs. So as sad as it is to say goodbye to these beautiful souls it does bring me joy to see all the love and companionship they have shared with their families through their lives and help families give the gift of a peaceful passing to their beloved pets.

I grew up in the Finger Lakes and Central New York region and attended undergraduate at Cornell University. I continued my education at Colorado State University earning a Master's degree in Anatomy and Neurobiology and lived there several years before returning to New York to attend veterinary college at Cornell University. After graduating in 2005, I completed an internship in Virginia at Southpaws Veterinary Specialists and Surgery Center. I stayed in Alexandria, VA to practice emergency for another five years before missing the Finger Lakes and my family too much. I moved back to the area in the fall of 2011 and have lived in Skaneateles since. My "farm" currently consists of a Catahoula Leopard dog mix named "Effie," a Border Collie mix named "Keene," cats "Gonzalo" and "Hubris," and 10 pet chickens (the "Divas") named after various female singers. I love to hike, bike, paddleboard and do agility with my dogs in my free time. I am very passionate about improving the human animal bond and preserving our natural environment. The Adirondacks is my "happy place."

I am a Certified Hospice and Palliative Care Veterinarian (CHPV) and a member of the International Association for Animal Hospice and Palliative Care. I am the first provider in the Syracuse area to complete their 18 month certification program. The IAAHPC promotes comfort care that addresses the physical, psychological, and social needs of animals with chronic and/or life-limiting diseases. They promote physical, emotional, and spiritual support for caregivers. They also educate professionals and advance research in the field of animal hospice and palliative care.

I am also a graduate of the Companion Animal Euthanasia Training Academy that focuses on the "Education in the Art of a Gentle Death."

   

Recipient of the 2021 Excellence In Veterinary Medicine Award

Dr. Cecilia Murch, DVM, MPH
Ithaca Area Lead Veterinarian

I joined Stillwaters Veterinary Care in August 2020 to extend our end-of-life services to Ithaca and the surrounding areas. It is an honor and a privilege to help families through the difficult transition of saying goodbye to their beloved pets. While we do share in the sadness of each family's loss, it is also heartwarming to see the beautiful bond that families share with their four-legged companions, and we strive to make this stage of their journey as peaceful as possible.

I am originally from Cincinnati, Ohio, and I earned my Bachelor of Science degree at Denison University in central Ohio. I then moved to Massachusetts where I completed a dual degree program at Tufts University, earning my Doctor of Veterinary Medicine and Master of Public Health degrees in 2013. After graduation, I moved to Rochester, where I completed a one year rotating internship followed by a one year internal medicine internship at Veterinary Specialists and Emergency Service. I am a graduate of the Companion Animal Euthanasia Training Academy. I am also a Fear Free Certified Veterinary Professional, trained in the gentle handling of your beloved pet. In 2015, I joined Colonial Veterinary Hospital (now VCA Colonial) in Ithaca, where I worked as a full-time general practice veterinarian for five years. I have since transitioned to a part-time general practice role so that I can also provide end-of-life services through Stillwaters.

Outside of work you may find me on the hiking trails with my fiance, Derek, and our handsome mutt, Finnegan. I enjoy all things outdoors when it is above freezing (and have even learned to appreciate bundled walks in the snow), and I dabble in yoga and have participated in a few of Cayuga Lake's sprint triathlons. I also volunteer with the Street Dog Coalition where I met Kim, who graciously introduced me to Stillwaters. I feel very fortunate to be a member of this compassionate and dedicated team.

Dr. Bruce Ingersoll, DVM
Associate Veterinarian

Spending years as an emergency veterinarian, I've had endless experiences with helping pet families during their worst moments. During this time, I've learned that guiding, educating, and caring for pet owners during a euthanasia is one of the most important responsibilities a veterinarian has. As such, I have decided to join the compassionate team at Stillwaters Veterinary Care.

I grew up on a cattle farm here in Upstate New York. I obtained my veterinary degree from Cornell University, graduating in 2005. Since graduating I have had a varied and fulfilling career. I have worked as an emergency clinician, become a Professor of Veterinary Technology at Genesee Community College, worked in general practice, and am a founding member of Rochester Emergency Veterinary Services. Additionally, I have completed the Companion Animal Euthanasia Training Academy and am a Fear Free Certified Veterinary Professional.

I currently live in the Rochester area with my four dogs and my cat. I have a love of travel, hiking, reading, and boating. You can often find me competing in volleyball tournaments in the Rochester area. I continue to volunteer with Lollypop Farm, Cleft Rescue, and GCC providing surgical skills.

Dr. Annie Johnson, DVM, CVA
Associate Veterinarian

I am proud to be a part of the wonderful team at Stillwaters Veterinary Care. In my career, I've had to perform euthanasias under a variety of circumstances and I always wished it could be a more peaceful transition for all involved. I believe all creatures deserve a kind, dignified death surrounded by loved ones. My varied experience has given me perspective to give comfort to families as they make the difficult decision to say goodbye to a family pet.

Growing up in Pittsburgh PA, I knew I wanted to be a veterinarian from a young age. I attended Kenyon College with a degree in Molecular Biology (2003) and then went on to Cornell University for my veterinary degree (2007). My education continued with a rotating internship at the University of Pennsylvania and a few years in emergency medicine at a large referral practice in Philadelphia. Western New York was our next stop, as my husband is a dairy veterinarian and we needed to find the cows. During that time, I also obtained a certification in Veterinary Acupuncture at the Chi Institute. This was inspired by my childhood dachshund, who benefited greatly from acupuncture in his geriatric years. After a stint as a rural general practitioner, we moved back to my beloved Ithaca area. I joined Colonial Animal Hospital, where I worked from 2015-2020 as a GP/ER/acupuncture veterinarian. I also joined Shelter Outreach Services, where I perform high volume spay and neuter surgeries for Finger Lake area shelters and rescues.

Our household consists of Percy, a goofy rescue Cavalier Spaniel, "foster fail" cats named Vizzini and Dread Pirate Roberts, eight chickens, and three young children. When not taking care of that menagerie, I enjoy hiking, knitting, baking, and traveling. Some favorite trips have included New Zealand, Germany, Ireland, and Puerto Rico.

Dr. Maya Kuratomi, DVM
Associate Veterinarian

I consider it an honor to assist families having to say goodbye to their kindred companions who have to leave this journey too soon. Our pets are dear spirits who deserve a peaceful crossing. I hope that my help can bring a little comfort in an otherwise very sad situation and give a respectful last thank you to a faithful self-less loving companion.

I am originally from Sacramento, California and have gradually moved eastward. I went to school at Iowa State University where I earned a B.S. in Agronomy and earned my Veterinary degree from the University of Minnesota. Since neither school has a good football team, I learned to love college basketball.

My menagerie consists of a revolving crew of 4 and 2 legged friends. Currently we have a cat, 2 horses, 15 cows, 8 chickens, a duck, and 2 kids. The kids are the wildest of the bunch. We live in Genoa where I also work on a small family dairy farm.

Dr. Nora Schmidt, DVM
Associate Veterinarian

In my 13 years as an emergency and general practice veterinarian, I performed more than my fair share of euthanasias. In all of the hustle and bustle of busy practice, I always slowed my pace, and found inner stillness, in order to be completely present for people and their beloved pets during one of the most difficult times in their lives. Being able to support individuals and families throughout that process, and helping bring peace to the end of their pet's lives, always meant so much to me. I felt like it was the most important gift I could give to pets and their people, and I have a big collection of the most heartfelt cards from people, that I hold very dear. In my 20 years of adopting senior pets, I found myself saying goodbye to my own canine family members more frequently than most other people. I always said goodbye to my own pets at home, where my dogs and I were always more relaxed. I constantly wished I could provide that same experience for all of my patients and their people, so I felt incredibly honored to join the Stillwaters Vet Care team in 2025.

I graduated from SUNY Binghamton with my Bachelor's in biology, and my lifelong fascination with animals and science propelled me naturally into Cornell University's College of Veterinary Medicine program. After graduation from vet school in 2005, I worked in emergency and general practices, as well as holding the position of interim veterinarian at the South Carolina Aquarium. My patients have ranged from dogs and cats, to wildlife, to exotic pets, to fish and sea turtles. I owned my own therapeutic laser business for five years, helping to relieve pain in senior pets, in the comfort of their own homes. In 2020, I returned to school and earned my Master's in Environmental Science and One Health (the intersection between veterinary medicine, human public health, and environmental health) from the University of Florida.

When I'm not helping people and their pets with end of life care, I can be found beachcombing, creating artwork from natural treasures I find by the ocean, dancing, reading and researching, tutoring adults in ESL, doing volunteer translation work, and enjoying the peace and wildlife in my lush green backyard. I love adventuring and snuggling with my wonderful pup, Iris, and also have a 100 pound giant tortoise, named Boris, who has mowed my yard very thoroughly for the past 17 years.

Dr. Megan Williams, DVM
Associate Veterinarian

I grew up in Connecticut and went to college at a small liberal arts college in Vermont. While in Vermont, I discovered bicycle racing, and worked a variety of jobs prior to graduation. After earning my degree in biology, I began working as a laboratory research technician at Yale and Boehringer Ingelheim pharmaceuticals in Connecticut, which helped cement my interest in the medical field, as well as lifelong concern for environmental issues.

In 1990, I entered a PhD program at Cornell in Environmental Toxicology, but the lure of the veterinary school was too great and I was accepted to start in the DVM program in 1992. I completed an MS in Environmental Toxicology, followed by a DVM IN 1996.

After working at small animal hospitals in the Syracuse and Auburn areas, I opened a practice in Skaneateles, which I was thrilled to pass on to an associate in 2024. I continue to work part-time at this practice, but am grateful for the opportunity to work with Stillwaters and their mission.

I share my life with husband, Bill, two sons, dogs Howard and Napoleon, and Marvin the cat. I still enjoy biking as well as hiking, cross country skiing and life in the Northeast.

Dr. Beth Yousey, DVM
Associate Veterinarian

I feel very honored to join the compassionate team of providers here at Stillwaters Veterinary Care. In 2021, my family made the heartbreaking decision to say goodbye to our sweet, senior dog Madison. We were very fortunate to have the incredible support of the Stillwaters team for her end-of-life care. After experiencing first hand the amazing gift of a peaceful goodbye in the comfort of our own home, I felt inspired to help give other families in my community the same opportunity. Saying goodbye to our faithful companions is one of the hardest things we ever have to do as pet parents and I am so thankful to be able to help make this time just a little easier for the families we serve.

I am originally from Ontario, Canada where I earned my Bachelor of Science degree at the University of Guelph in 2002 and my Doctor of Veterinary Medicine degree from the Ontario Veterinary College in 2006. After graduation, I moved to Western New York to join my husband on his family's dairy farm and start my career in general practice. In 2016, we relocated to the beautiful Finger Lakes region at which time I joined the team at Veterinary Care of Ithaca, where I continue to provide care for dogs and cats in the Ithaca area. I also travel around Upstate NY providing veterinary services for community vaccination clinics. I am a Fear Free Certified Veterinary Professional and I have completed the Companion Animal Euthanasia Training Academy.

Outside of work, my busy family consists of my supportive husband, 2 daughters, a standard poodle named Molly, a cat named Michelle, 2 guinea pigs named Popcorn and Skittles, and our sheep. I enjoy watching my daughters play softball and swim competitively I volunteer for our swim team as a Swim Official and I am a leader for our local 4-H Club. In my free time, I enjoy golf, fitness, camping, boating on Cayuga Lake, and watching football (Go Bills!).

Brynna Elliott, LVT
Veterinary Nurse

I grew up in Cortland County on a dairy farm with my parents and three older brothers. From a young age I was searching for barn kittens and feeding calves. I earned my associates degree from SUNY Delhi and became a Licensed Veterinary Technician in 2014. I worked in general practice for the next 6 years and joined the Stillwaters team in 2021. I am a graduate of Companion Animal Euthanasia Training Academy and am committed to making end of life care as comfortable and peaceful as possible. It makes such a difference to be in the home where the family and their loved one are most comfortable. That reduced level of stress is important to me and something that was lacking in the clinic setting. With every visit, I get to witness the power of the human animal bond and meet truly well-loved pets and their devoted families.

My family consists of my loving partner and our two fur children. My chihuahua mix, Pixie, has been with me since I graduated Delhi and we adopted her sister, Kona (our 40 pound lap dog), in 2019. The dogs love going fishing and hiking with us.

Sydney Kiskiel
Veterinary Nurse

I joined the Stillwaters team in March of 2024. I am a Licensed Veterinary Technician and a Certified Peaceful Euthanasia Provider (CPEV). I grew up in the Auburn area but lived in Lake Placid, NY for most of my later childhood years as I was on the United States Luge Team from 11-16. I graduated SUNY Canton in 2020 and received by Bachelors in Veterinary Technology. I met my wife in college and we settled down in Rome, NY where she grew up. Our family consists of 3 dogs; Trooper a 6 year old Border Collie, Piper a 6 year old Border Collie/Husky mix, Juniper a 3 year old Husky and our 2 rabbits; Peter and Brer.

Before Stillwaters, I worked in general practice for 6 years. Aside from offering exams, vaccines, surgeries etc., we also performed daily euthanasias for our patients. While others would try to avoid having to be involved in the euthanasia, I found myself wanting to be a part of them. When I look at the process of a euthanasia, I see peace and comfortability. It is truly an honor to help each and every pet cross the rainbow bridge while making it such a peaceful experience for their owners. When making the decision to euthanize your pet, I often describe it as the last, best decision you can make for your pet. After they have given you the best years with them by your side, you are setting them free of the pain and struggles that geriatric animals face.

When the opportunity to join Stillwaters was presented to me, it was everything I had been wanting and more. I never understood the saying "choose a job you love and you will never work a day in your life", until I started at Stillwaters. Working amongst the most supportive staff and getting to do what I love everyday is so rewarding and fulfilling.

Marissa Merwin, LVT
Veterinary Nurse

I was a Licensed Veterinary Technician in general practice for 10 years before starting with Stillwaters in November of 2024. While in GP, I found myself gravitating towards end of life appointments, trying to make them as stress free as possible in a veterinary office setting. I couldn't be more grateful to now be able to provide this service in-home for owners and their beloved pets. I also became a Certified Peaceful Euthasia Professional by attending and graduating from the Companian Animal Euthanasia Training Academy. I am dedicated to providing a peaceful, dignified passing for your precious fur babies and will always advocate for them. I truly believe that I have found my calling in end of life work.

While not at work, I spend time with my husband and 2 young children. We also share our home with 2 silly Boxers, a Husky, and 5 cats! We love hiking, nature, and traveling. Costa Rica, South Africa, and Austin are our favorite places, as well as our annual summer trip to Hershey Park! I'll never say no to sushi or Mexican food and I enjoy reading a good thriller.

Jaylynn Ross, LVT
Veterinary Nurse

I joined the Stillwaters Veterinary Care team in 2024. I graduated from SUNY Canton in 2012. I share my home in Syracuse with my husband, 3 crazy dogs, kitties, chinchillas, and snake. My passions (besides working with animals) is traveling around the world, scuba diving, and fiber arts (knitting, crochet, and weaving), and exploring the diverse restaurants in CNY.

Kimberly Siemers, BS
Pet Loss Grief Support and Hospital Manager

I have been working with Stillwaters Veterinary Care providing pet loss grief support since spring 2019. After working in the emergency veterinary field for several years while going to school for human services, I felt a strong passion to connect the two fields. Luckily, working with Dr. Otis, this dream became obtainable. I have a strong desire to help those who have lost their best friend understand the grief process and validate their feelings every step of the way. The loss of a pet can be one of the most traumatic experiences someone can go through. I am happy to be there to support you every step of the way.

I received my certification as a pet loss counselor through the Association of Pet Loss and Bereavement to help families in this heartbreaking time. I have my Bachelors of Science from Cazenovia College in Mental Health and currently am a Program Manager for a Residential Mental Health Program through a local nonprofit. I am also a member of the Syracuse Animal Cruelty Task Force and a facilitator for a jail diversion program for those convicted of animal abuse. Throughout my life, I have been drawn to animals and mental health, wanting to assist in any way that I can. Having pets as part of my family my whole life, I deeply understand the pain and suffering we experience when one of our beloved pets leaves our lives. I currently have 2 dogs - Harry (5 years old) and Dottie (12 weeks old), and a kitty named Lila (3 years old).

Elena Gillis
Client Care Coordinator

Originally from Austin, TX, my family and I made the move here to Central New York in the winter of 2023. I started as part of the Stillwaters Care Team in May 2024. I love the chance I have to connect with people over the phone and enjoy hearing their heartfelt stories about their pets. I appreciate how much happiness pets can bring to our everyday lives. I have always had a genuine love for animals, and consider myself a feline enthusiast. I am honored that I can help people and their pets during this difficult time.

I have a degree in Communications with an emphasis in Broadcast Journalism from Brigham Young University, and I am also an ACE-certified Group Fitness Instructor and Personal Trainer. My husband and I have four energetic, amazing kids and one beautiful kitty. We love the community here in the Syracuse area and have made sledding our new passion!

If I'm not on the phones, you can find me teaching Total Body Strength and HIIT at the local YMCA or working with a PT client. When I'm not working, I love spending time with friends and family, baking bread, reading a good book, or relaxing in our backyard hot tub.

Rebecca (Becca) Goyer, BS, MBA
Client Care Coordinator

I joined the Stillwaters team in June 2020. The Stillwaters team helped two of my dogs, Zack and Kenna, to pass peacefully in my home. Even though it was extremely difficult, it was such a peaceful and positive experience it made a very difficult time a little easier. Our dogs are part of our family and are our "kids." Being able to have their final moments in their own home with us gave us such peace. So when Dr. Otis asked me to join the Stillwaters team, it was a no brainer. I get to play a part everyday in helping other families and their "kids" through this very difficult experience and hopefully make it just a little bit easier.

I have a degree in Business Management with a specialization in Equine Studies from Cazenovia College and an MBA from SUNY Oswego. I started my career working in management positions at equine facilities. From there, I managed a CountryMax Store and then became a CSR at Voss Signs. I enjoy helping people and it was a natural move for me to become the Customer Care Coordinator for Stillwaters Veterinary Care. It blends my love for my dogs with a career that truly helps others.

We currently have 7 border collies: Tuck (6 months), Luna (2 yrs.), Dan (3 yrs.), Oscar (3 yrs.), Barley (5 yrs.), Moon (5 yrs), and Bella (13 yrs.). We compete in sheep herding trials and do as much hiking as we are able to fit in. Basically. my life revolves around my dogs!

Samantha Mothersell
Client Care Coordinator

I joined Stillwaters Vet Care in November of 2022. Not having worked in the veterinary field prior to this I was unsure what to expect but right away I knew this was a great fit and I could make a difference. I believe in the work that this office provides and I am honored to be part of such an amazing team who are all dedicated to helping families and their pets at such a difficult time. Although it is not an easy decision I am grateful I can assist in making the experience a little more peaceful for the families I work with.

Outside of work I have a huge blended family that consists of my partner Michael, our 7 kids aging from 19 years old to an almost 2 year old and our 3 year old Alaskan Malamute, Arya "Stark", who definitely lives up to the name. When I'm not at a sporting event for my kids I like to read, spend time on the beach, and visit different aquariums while we're traveling.

Maggie Neider, BS
Client Care Coordinator

I joined the Stillwaters Vet Care team in February 2021. I believe in the work that we do here and I am grateful to have the opportunity to help both people and their pets during this difficult time. I have a Bachelor of Science degree from St. Lawrence University and I began my career in the equine industry managing a local horse farm. I also spent some time grooming show horses in Florida and at Fairfield Equine- a large veterinary hospital in Connecticut.

Born and raised near Cazenovia, I returned to the area to be near my family. My husband and I own North Hill Farm and breed warmblood horses. My husband also runs the family dairy farm. I spent six years as the office manager ofWillowind Farm Equine Services, a local equine veterinary practice. When my children were born I stepped out of the workforce and turned my attention to breeding horses. I currently have 5 broodmares and look forward to anywhere between 1-5 foals each year. For the last six years I have been a member of the Board of Directors of the US Sport Horse Breeders Association (USSHBA) and I also assist with the Equine Reproduction course at Cazenovia College. In addition to breeding, I enjoy riding and showing my horses. My riding horse is an 8 year old Oldenburg mare that I bred and raised at my farm. I am also very active and can often be found at the local YMCA. We currently have one dog, a Swedish Vallhund/Pembroke Welsh Corgi mix named Griffyn, several cats - Sapphire (Saphie), Silver, and Emerald (Emmy Lou), and three rabbits - Dandelion, Hopkin, and Cinnamon (Bun).

Stacy Cress
Comfort Center Care Coordinator

I joined the wonderful team at Stillwaters Veterinary Care in December of 2025 and am honored to be part of a practice that provides compassionate, peaceful care during one of the most difficult moments of pet ownership.

I have always had a deep love for animals and people alike. With a background rooted in customer service, I have always been drawn to roles centered around helping others, offering support, and making meaningful connections. My journey into the veterinary world began in an emergency setting, following the unexpected loss of my own young dog who had required emergency care. While that experience was incredibly difficult, it ultimately shaped my passion for supporting families during times of grief and uncertainty. While this work can be heavy at times, I find comfort and purpose in being there for families through this tender transition, helping them find peace while they offer the same loving kindness to their cherished companions.

A lifelong Syracuse native, I currently reside in Liverpool with my partner Joe, our two dogs Arlo and Ingrid, and Mohg the gargoyle gecko. I am grateful every day to serve my community and to assist in the process of ensuring pets are given a gentle, dignified goodbye.

"Thank you Dr. Murch, my wife and I are so thankful we called Stillwaters. Your grace, quiet demeanor and professionalism, while you were at our home, made losing our Yorkie boy, BB this past weekend bearable. We lost his sister three years ago and wish we had known about you guys then, as her last moments are not something we like to think about. It is so hard to have our beloved companions around (for 16 years) and then one day they are not greeting us at the door anymore. Thanks again for doing what you guys do, so very, very well. And one last note, Maggie was very kind and helpful on the phone while setting all of this process in motion."

- Rob & Lynn Shepard Scott

"I wanted to take the time to write a review for Dr. Annette and Stillwaters Veterinary Care. During one of the most difficult decisions of my life Dr. Annette made me feel at ease. During the entire process the staff at Stillwaters comforted me along the way. When it was time for my Sadie girl to run free Dr. Annette made the entire process peaceful for the both of us. The care before, during and after are exceptional. I cannot thank Dr. Annette enough for giving my Sadie girl the best and most peaceful exit. If you have to make a difficult decision with your furry family please use Stillwaters they are top notch! Thank you again for everything Dr. Annette."

- Erin Putnam

"Saying goodbye to my dog is one of the hardest things I have done in my life. I knew it would be hard, but the amount of gut wrenching heartache is more than I expected. My sweet girl is no longer in pain after battling chronic kidney disease for the last 8 months. I am so glad my regular vet referred me to Stillwaters for end of life care. The process of euthanizing is not easy, but I have no regrets about my decision to have Stillwaters come to our home. Dr. Jo Millard was so caring and compassionate. She didn't rush me. She made sure my girl left with dignity and treated Georgia like she was her own dog. Thank you Dr. Jo for making such a hard thing a little bit easier by letting us say goodbye in the comfort of our home."

- Tana H

"I cannot thank Stillwaters enough for being there during the most difficult of decisions for us as a family. Kim was an angel and our senior cat, Buddy, had the most peaceful passing at home that I have ever had the privilege of witnessing. He left with a full belly, happy, warm, and so loved. Without Stillwaters he would have passed away at the vet's office and we just didn't want that for our boy. From the vets to the nurses to the administrative staff, everyone at this practice is truly, incredibly compassionate and caring. Thank you all for giving our Buddy, and us, peace."

- Maeva Considine

"We cannot thank you enough for what you did for our Elle. She was able to go to the Rainbow Bridge surrounded by her family at home in our backyard. It was so difficult to make that call but when Kim approached Elle I knew it was the right decision. Our girl let us know this by barking at Kim and going up to her and wagging her tail as if to say thank you. It was good for our hearts to know that even tho Elle was uncomfortable and wanting to be left alone that day [Kim] was able to give her comfort and peace."

- Sue Wiecek

"Yesterday was one of the hardest days, we had to say goodbye to our sweet Golden Retriever...Sophie. Kim who came to our house was wonderful...she was patient, kind and soothing. I cannot thank you enough. We were fortunate to have our girl for 14 years and will miss her horribly but knowing she is at rest now is comforting. Thank you again."

- Linda Siracuse

"Annette was so caring, compassionate and calming for our Scooby. We wanted in home euthanasia so she could pass on in her comfortable home, and Annette was a livesaver when it came to that. She passed on very peacefully with her family surrounding her. Annette was very knowledgeable and patient when it came to saying goodbye, and we cannot thank her enough."

- Carly H

"I cannot even put into words how grateful I am for Dr. Otis. I called and she came right to our door in just a few hours, she handled our girl so well with such care and compassion. She offers amazing service worth every single penny. Gave us as much time as we needed to say goodbye, and Lucy got to pass in the comfort of her own home in her own bed, not a care in the world. You can't put a price on that, making sure your precious furry children are comfortable calm and well taken care of in their last moments and afterwards. Thank you so much."

- Michele Cornelius

"As with many of your other clients, I sincerely can't express my thanks for your compassion, dedication and empathy. You came today to help us say goodbye to one of the dearest friends I have ever had. I can't possibly thank you enough, Annette. I will never forget you or your kindness. During what are some deeply troubling times, you were / are a brilliant shining light of goodness. I hope you and everyone who knows you understands what a difference you make."

- Matt Starr

"Yesterday was a pretty rough day on all of us when we had to put my Benny down. I want to thank Kim for everything that she has done for us. She gave us time to say goodbye and was there in every step of the way to comfort us. I'll never forget her words: remember you are giving Benny the best gift of all. The gift of love... Kim, thank you... Watching Benny cross the rainbow bridge in peace is the best gift you've given us."

- Daniel Chams

"Dr Murch came to our house when we needed her most. She provided the most loving care at this difficult time and during COVID when most Vets weren't allowing you to be with your pets at the end. I'm so thankful I found STILLWATER VETS. They were responsive, on time and not much more expensive than my regular Vet. Highly recommended."

- Skyemom C

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