Stillwaters Veterinary Care PC
& Comfort Center
Velasko Professional Park
Suite 1003
5108 Velasko Road
Syracuse, NY 13215
PHONE: (315) 414-8598
FAX: 315-531-4006
If you call after hours you may not receive a return call until the next day.
GENERAL EMAIL: info@stillwatersvetcare.com
ON FACEBOOK: @stillwatersvetcare
Directions / Find Us
Our Comfort Center is located on Onondaga Hill in the Velakso Professional Complex located between Velakso and McDonald Roads. There is parking lot access from either road. We are located in the rear building and our entrance is at the rear of the building. We have a separate entrance with a glass door with our signage on it. Please note that Stack Veterinary Hospital has a physical therapy center in the same building and their main clinic is directly on Velasko Road. Please be sure you have the correct clinic so we do not disturb their patients. Our Comfort Center hours are variable depending on staffing availability and are by APPOINTMENT ONLY so please call ahead of time to make arrangements there. Thank you!
Hours
Phone Hours: Daily 8AM - 8PM*
Comfort Center Hours: By appointment only, please call to schedule
* Our phones are answered by one person at a time to prevent double booking so please leave a message if we are unable to answer and we will get back to you as soon as we can. Phone calls and emails received after 8pm are not answered until the following day.
Emergencies
Since the COVID-19 pandemic started we have experienced a huge increase in demand for our services. Our desire is always to be able to come to you right away to help your pet but often that is not possible due to our availability and commitments to other families. We try to be available as much as possible but we are a small practice servicing a large area and may not be immediately available to help your pet. Thank you for understanding.
IMPORTANT: If you think your pet is in severe pain or actively passing and you cannot reach us, please call your veterinarian or an emergency clinic if your veterinarian is not open. The following emergency clinics may be able to help:
- East Syracuse: Veterinary Medical Center of CNY - (315) 446-7933
- Auburn: Urgent Veterinary Care - (315) 515-3074
- Ithaca: VCA Colonial Animal Hospital - (607) 257-3650
- Ithaca: Cornell University - (607) 253-3060
Serving Central New York
We serve clients in Onondaga, Cayuga, Cortland, Tompkins, Schuyler, Seneca, Chemung, Tioga and parts of Oswego, Wayne, Yates, Madison, Broome, Ontario, Steuben, Chenango, and Oneida counties.
